Advance Auto Parts, Inc.: A Leading Automotive Aftermarket Provider

Advance Auto Parts, Inc. stands as a cornerstone in the automotive aftermarket industry in the United States and Canada. Headquartered in Raleigh, North Carolina, the company serves a diverse customer base, ranging from professional installers to do-it-yourself (DIY) enthusiasts. With a rich history dating back to 1932, Advance Auto Parts has grown to become a key player in the automotive sector, operating thousands of stores and branches across North America.

A Brief History

Advance Auto Parts was founded on April 29, 1932, by Arthur Taubman in Roanoke, Virginia. From its modest beginnings, the company has evolved into a major retailer and distributor of automotive parts. Over the decades, it has expanded its footprint significantly, adapting to the changing needs of the automotive market and embracing innovation to better serve its customers.

Expansion and Operations

As of October 2023, Advance Auto Parts operates 4,785 stores and 320 Worldpac branches in the United States and Canada. This extensive network allows the company to effectively supply a wide range of automotive products and services, catering to both professional installers and DIY customers. The integration of Worldpac branches into its operations has further strengthened its ability to deliver high-quality parts and services.

Leadership and Workforce

Under the leadership of President Thomas R. Greco, Advance Auto Parts continues to thrive. The company employs approximately 67,000 individuals (as of 2022), whose dedication and expertise are critical to its success. The workforce is a blend of skilled professionals and knowledgeable staff who ensure customers receive the best possible service and support.

Subsidiaries and Partnerships

Advance Auto Parts has strategically acquired subsidiaries to enhance its market presence and service capabilities. One notable subsidiary is Autopart International, which contributes to the company's extensive product offerings. These strategic acquisitions and partnerships enable Advance Auto Parts to maintain a competitive edge in the automotive aftermarket industry.

Financial Performance

On May 17, 2023, Advance Auto Parts' stock price on the New York Stock Exchange (NYSE) closed at $74.55, marking a slight increase of 0.81%. This financial stability reflects the company's robust business model and its ability to navigate market fluctuations while maintaining steady growth.

Conclusion

Advance Auto Parts, Inc. has a long-standing reputation as a reliable provider of automotive parts and services. Its commitment to customer satisfaction, coupled with a vast network of stores and branches, ensures that it remains a leader in the automotive aftermarket industry. As the company continues to innovate and expand, it is well-positioned to meet the evolving needs of its diverse customer base.

## 33 FAQs About Advance Auto Parts

1. What is Advance Auto Parts?

**Answer:** Advance Auto Parts is an American automotive aftermarket parts provider. Founded in 1932, it offers a wide range of automotive products and services. Headquartered in Raleigh, North Carolina, it serves both professional installers and DIY customers. The company operates thousands of stores across the United States and Canada.

2. Where is Advance Auto Parts headquartered?

**Answer:** Advance Auto Parts is headquartered in Raleigh, North Carolina. The company moved its headquarters to Raleigh from Roanoke, Virginia. This strategic location supports its extensive operations across North America. Raleigh's central location allows efficient distribution and corporate management.

3. When was Advance Auto Parts founded?

**Answer:** Advance Auto Parts was founded on April 29, 1932. Arthur Taubman established the company in Roanoke, Virginia. Over the years, it has grown from a small regional operation to a major national player. Its history reflects a commitment to quality and customer service.

4. Who founded Advance Auto Parts?

**Answer:** Arthur Taubman founded Advance Auto Parts. He started the company in 1932 in Roanoke, Virginia. Taubman's vision and leadership laid the foundation for the company's growth. Today, his legacy continues as Advance Auto Parts remains a leader in the automotive aftermarket industry.

5. How many stores does Advance Auto Parts operate?

**Answer:** As of October 2023, Advance Auto Parts operates 4,785 stores. These stores are located across the United States and Canada. The extensive store network ensures accessibility and convenience for customers. Additionally, the company has 320 Worldpac branches to enhance its distribution capabilities.

6. What types of customers does Advance Auto Parts serve?

**Answer:** Advance Auto Parts serves both professional installers and DIY customers. Professional installers include mechanics and automotive repair shops. DIY customers are individuals who perform their own vehicle maintenance and repairs. The company offers products and services tailored to meet the needs of both customer groups.

7. What is Worldpac?

**Answer:** Worldpac is a subsidiary of Advance Auto Parts. It specializes in the import and distribution of original equipment (OE) and aftermarket replacement automotive parts. Worldpac primarily serves professional service providers. The integration of Worldpac enhances Advance Auto Parts' ability to supply high-quality parts.

8. How many employees does Advance Auto Parts have?

**Answer:** As of 2022, Advance Auto Parts employs approximately 67,000 people. These employees work in various roles, including store operations, distribution, and corporate functions. The workforce is critical to the company's success, ensuring excellent customer service and operational efficiency. Advance Auto Parts invests in employee training and development to maintain high standards.

9. Who is the current president of Advance Auto Parts?

**Answer:** The current president of Advance Auto Parts is Thomas R. Greco. He has been leading the company since April 2016. Under his leadership, the company has continued to grow and innovate. Greco's extensive experience in the retail industry has been instrumental in driving the company's success.

10. What are the main products offered by Advance Auto Parts?

**Answer:** Advance Auto Parts offers a wide range of automotive products. These include batteries, engine parts, brakes, and maintenance items like oil and filters. The company also provides tools and accessories for vehicle repair and maintenance. Their product line caters to both professional installers and DIY enthusiasts.

11. Does Advance Auto Parts offer online shopping?

**Answer:** Yes, Advance Auto Parts offers online shopping through its website. Customers can browse and purchase a wide range of automotive parts and accessories online. The website also provides resources like installation guides and how-to videos. Online shopping offers convenience and access to products that may not be available in local stores.

12. Can customers return items purchased at Advance Auto Parts?

**Answer:** Yes, customers can return items purchased at Advance Auto Parts. The company has a return policy that allows returns within a specified period, usually 90 days. Returns can be made at any Advance Auto Parts store or by mail. It's recommended to keep the receipt and original packaging to facilitate the return process.

### 13. Does Advance Auto Parts offer a rewards program?

**Answer:** Yes, Advance Auto Parts offers a rewards program called Speed Perks. Members earn points on purchases, which can be redeemed for discounts on future purchases. The program also offers exclusive deals and promotions. Signing up for Speed Perks is free and can be done online or in-store.

### 14. What services does Advance Auto Parts provide?

**Answer:** Advance Auto Parts provides several services to support vehicle maintenance and repair. These include battery testing and installation, oil recycling, and check engine light scanning. The company also offers loaner tools for DIY repairs. These services help customers maintain their vehicles efficiently.

### 15. Are there any special programs for professional installers?

**Answer:** Yes, Advance Auto Parts offers special programs for professional installers. These programs provide benefits like bulk pricing, dedicated support, and access to a wide range of products. Professionals can also take advantage of delivery services and technical training. These programs are designed to help automotive businesses operate more efficiently.

### 16. What is the stock symbol for Advance Auto Parts?

**Answer:** The stock symbol for Advance Auto Parts is AAP. It is traded on the New York Stock Exchange (NYSE). Investors can buy and sell shares of AAP through their brokerage accounts. The stock's performance is an indicator of the company's financial health and market position.

### 17. How does Advance Auto Parts ensure product quality?

**Answer:** Advance Auto Parts ensures product quality through rigorous sourcing and testing processes. The company partners with reputable manufacturers to supply high-quality automotive parts. Additionally, they conduct regular quality checks and testing to maintain standards. Customer feedback also plays a role in continuous quality improvement.

### 18. What is the corporate mission of Advance Auto Parts?

**Answer:** The corporate mission of Advance Auto Parts is to provide quality automotive products and services to their customers. They aim to be the best partner for professional installers and a reliable source for DIY customers. The company is committed to innovation, customer service, and operational excellence. Their mission drives their efforts to support vehicle maintenance and repair effectively.

### 19. How does Advance Auto Parts support the community?

**Answer:** Advance Auto Parts supports the community through various initiatives and partnerships. They engage in charitable activities, such as donating to local organizations and supporting disaster relief efforts. The company also encourages employee volunteerism. Community involvement is a core part of their corporate social responsibility efforts.

### 20. What sustainability practices does Advance Auto Parts follow?

**Answer:** Advance Auto Parts follows several sustainability practices. These include recycling programs for used batteries and motor oil. They also implement energy-efficient practices in their stores and distribution centers. The company aims to reduce its environmental footprint while providing high-quality automotive products and services.

### 21. Does Advance Auto Parts offer installation services?

**Answer:** While Advance Auto Parts does not offer installation services directly, they partner with professional installers who can perform the work. Customers can get recommendations for local mechanics and repair shops. Additionally, the company provides resources and tools to help DIY customers with their installations. This approach ensures customers have access to the necessary expertise for their vehicle repairs.

### 22. What is the return policy for online purchases?

**Answer:** The return policy for online purchases at Advance Auto Parts allows returns within 90 days of purchase. Items can be returned to any Advance Auto Parts store or by mail. Customers should keep the original packaging and receipt for a smooth return process. Refunds are processed to the original payment method once the return is received and inspected.

### 23. Can customers order parts not available in-store?

**Answer:** Yes, customers can order parts not available in-store through Advance Auto Parts' special order service. The staff can assist in locating and ordering the required parts from their extensive network. Customers can also use the online store to find and order these parts. Special orders typically take a few days to arrive, depending on the supplier.

### 24. How does Advance Auto Parts handle customer complaints?

**Answer:** Advance Auto Parts handles customer complaints through their customer service department. Customers can contact them via phone, email, or in-store visits. The company is committed to resolving issues promptly and effectively. Feedback from complaints is used to improve products and services continuously.

### 25. What are the business hours for Advance Auto Parts stores?

**Answer:** The business hours for Advance Auto Parts stores typically vary by location. Most stores operate from early morning until late evening, often from 7:30 AM to 9:00 PM. It's best to check the specific hours of your local store on the company's website. Some stores may have reduced hours on Sundays and holidays.

### 26. Does Advance Auto Parts offer discounts for military personnel?

**Answer:** Yes, Advance Auto Parts offers discounts for military personnel. Active duty, veterans, and their families can receive a discount on their purchases. The discount is available both in-store and online. Proof of military service is required to avail of this discount.

### 27. How can customers find the nearest Advance Auto Parts store?

**Answer:** Customers can find the nearest Advance Auto Parts store by using the store locator feature on the company's website. By entering their ZIP code or city, they can view nearby store locations. The store locator also provides details like address, phone number, and business hours. This tool ensures customers can easily find a convenient location.

### 28. What payment methods does Advance Auto Parts accept?

**Answer:** Advance Auto Parts accepts various payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover), debit cards, and PayPal. In-store purchases can also be made using cash. The variety of payment options provides flexibility and convenience for customers.

### 29. Does Advance Auto Parts offer financing options?

**Answer:** Advance Auto Parts offers financing options through their partnership with Affirm. Customers can choose

to pay for their purchases over time with fixed monthly payments. Financing is available for both in-store and online purchases. This option helps customers manage larger expenses more comfortably.

### 30. How can customers contact Advance Auto Parts customer service?

**Answer:** Customers can contact Advance Auto Parts customer service via phone, email, or live chat on the company's website. The customer service team is available to assist with inquiries, orders, and issues. Contact information and hours of operation are provided on the website for convenience.

### 31. What is Speed Perks?

**Answer:** Speed Perks is the rewards program offered by Advance Auto Parts. Members earn points on purchases, which can be redeemed for discounts on future purchases. The program also provides access to exclusive deals and promotions. Joining Speed Perks is free and offers several benefits to loyal customers.

### 32. Can customers track their orders online?

**Answer:** Yes, customers can track their orders online through the Advance Auto Parts website. After placing an order, they receive a tracking number via email. This number can be used to monitor the delivery status. The tracking feature provides real-time updates on the location and expected delivery date of the order.

### 33. What are the benefits of using Advance Auto Parts' mobile app?

**Answer:** The Advance Auto Parts mobile app offers several benefits, including easy access to their product catalog and the ability to place orders on the go. The app provides features like store locator, order tracking, and Speed Perks rewards management. It also offers exclusive mobile-only promotions and deals. The app enhances the overall shopping experience by providing convenience and accessibility.